SHIPPING

What are the shipping costs?
• Refill plan packages
- Ships free in the US and territories!!
• Basic Shipping
- USPS Shipping rates | Estimated 3-7 Business days


How do I change my shipping or billing address?
No big deal! Just log into your membership account and click “edit” under the shipping address section. From there, click “Edit” under your current address and save your new information on the following page.


Where do we ship to?
We Ship Worldwide 


How can I track my package?
Your shipping confirmation email will include your tracking number which you can write on www.usps.com to track your package in full detail. Status order can be tracked through your membership account.

ORDERING

If you are having issues checking out?
Please double check that all shipping and billing information has been entered correctly, including your street address and phone number.


If there is no information missing and you're still unable to check out, please email us at info@fortunexbox.com and we'll get back to you ASAP.


How do I cancel my order?
If you need to cancel your order please click "contact us" (or email us at info@fortunexbox.com). Include your name and order number. We'll process your cancellation as long as the order has not been shipped.


What payment methods can I use?
We accept the following methods of payment:
Visa, MasterCard, Discover, Apple Pay, American express, PayPal, JCB, and Dinners Club

 

How do I apply a discount code?

Discount codes can be applied during the checkout process.

 

Please note: If purchasing a prepaid plan, refill credits will not affect the initial price of your order. Rather, it will be applied to the first paid refill. Your discount code cannot be used again for other orders placed from your account.

 

Can I use multiple coupons? 
Coupons cannot be combined, and only one may be used per order. 

RETURNING

How do I return my Fortune X box?
We believe those who are not happy with our products, should be given back their money!! That is why we offer 100% Money Back Guarantee. You have 14 days from the date received, to qualify for the Money Back guarantee. Those who do not meet the requirements will not be approved for a refund.

WARRANTY

If you have any questions about our warranty policies, please email us at info@fortunexbox.com for assistance!

 

What if I drop my electric toothbrush? 
Our Electric Toothbrush is water-resistant however, it is not drop-resistant! It is at your own risk if you sink your electric toothbrush. If you follow the instructions received in your Fortune X box you should be good. However, we do recommend you storing your electric toothbrush above a surface that would make any potential "drop" as minimal as possible should the suction fail. Please reach out to us at info@fortunexbox.com to troubleshoot issues that have started following the electric toothbrush being dropped & let us know how the drop happened so we can get a deeper understanding of the sorts of conditions!

 

What if I lose my electric toothbrush? 
Unfortunately, we are not able to replace lost items for free. However, in the case of a lost electric toothbrush the best course of action would be to order a new toothbrush with a subscription and then cancel your old subscription. If you have questions about this please reach out to us through info@fortunexbox.com

TIPS

How should I keep a proper Oral Hygiene?
It is critical to keep a great oral hygiene!! Follow the steps below:
 
Proper Oral Hygiene
STEP 1
Take your toothbrush, wet the bristles and add your pea sized toothpaste. Then, position the bristles along the gum line at a 45° angle. 
(Make sure the bristles are touching both teeth and gums)
 
STEP 2
Gently move back and forth, in short strokes along your teeth and gums.
(Don't brush too hard because it can lead to bleeding gums)
 
STEP 3
This is the most important part...BRUSH THAT FILTHY TONGUE!!!! We don't know what your mouth has been going through and we want to prevent that dragon breath.
 
Consistent routine
• Brush before and after sleeping!
• Brush between meals when possible!
• Floss at least once a day!
 
Regular Check
• Check for your Fortune X box every 3 months for your fresh oral care refills in your mailbox!!
• Visit your dentist every 6 months!